1eee Privacy Policy — How We Collect, Use and Protect Your Data

🏢 1. Who We Are

1eee is an online betting and casino platform designed specifically for players in Pakistan. The platform offers sports betting including cricket and PSL markets, casino games, slots, live casino, and a range of promotional offers — all transacted in PKR through local payment methods including JazzCash, Easypaisa, Raast and bank transfer.

When this Privacy Policy refers to "1eee", "we", "us" or "our", it means the entity responsible for operating the 1eee platform. When it refers to "you" or "your", it means any individual who visits, registers on, or uses the 1eee website or mobile app.

This Privacy Policy applies to all personal data collected through the 1eee website at 1eee.pro, the 1eee mobile app, and any associated services or communications. By creating an account or using the platform, you acknowledge that you have read this policy and understand how your data is handled.

📋 2. What Personal Data We Collect

1eee collects personal data that is necessary to operate your account, process transactions, verify your identity and provide a good platform experience. The categories of data we collect are set out below.

We do not collect any special category data such as health information, political views or biometric data unless specifically required for identity verification in exceptional circumstances, in which case you will be informed beforehand.

📥 3. How We Collect Your Data

1eee collects your personal data through the following means:

• Direct registration: When you create a 1eee account, you provide your name, mobile number, email address and date of birth directly to us.
• Account activity: As you use the platform — placing bets on cricket or PSL matches, playing slot games, making deposits or requesting withdrawals — data about those activities is automatically recorded.
• Identity verification: If you are asked to verify your identity, you may provide copies of identity documents directly to our verification team.
• Payment processing: When you make deposits or withdrawals via JazzCash, Easypaisa, Raast or bank transfer, transaction reference data is shared between the payment provider and 1eee to confirm the transaction.
• Technical data: When you visit the 1eee website or use the app, certain technical data is collected automatically — including your IP address, device information and session activity — through cookies and standard web server logs.
• Customer support: When you contact our support team by email or live chat, the content of those communications is stored as part of your account record.

⚙️ 4. How We Use Your Personal Data

1eee uses your personal data only for the purposes listed below. We do not use your data for any purpose that is incompatible with the reason it was collected.

• Account management: Creating and maintaining your player account, processing login requests, managing your preferences and settings.
• Transaction processing: Handling deposits and withdrawals in PKR, confirming payment transactions with JazzCash, Easypaisa, Raast or your bank, and maintaining accurate financial records.
• Identity and age verification: Confirming that you are at least 18 years old and that your identity matches your account details, in line with responsible gaming commitments.
• Fraud prevention and security : Detecting and preventing fraudulent activity, money laundering, duplicate accounts and other prohibited conduct as described in our Terms and Conditions.
• Platform improvement: Analysing how players use the platform — which games are most popular, how the app performs, where issues arise — so we can improve the experience over time.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of support interactions for quality and training purposes.
• Marketing communications: Sending you relevant offers, promotions and updates about 1eee — including cricket betting offers around PSL and T20 series — where you have opted in or where we have a legitimate interest to do so. See Section 11 for how to opt out.
• Legal compliance: Meeting any obligations under applicable law, including responding to lawful requests from authorities where required.

🤝 5. Data Sharing and Third Parties

1eee does not sell your personal data to any third party. We may share your data with third parties only in the specific circumstances listed below, and only to the extent necessary for that purpose.

• Payment providers: To process deposits and withdrawals, we share the minimum necessary transaction data with payment partners including JazzCash, Easypaisa, Raast and relevant banks. These providers operate under their own privacy policies and data security standards.
• Identity verification services: Where identity or age verification is required, we may use a third-party verification service to confirm your details. Only the information needed for verification is shared.
• Technology and hosting providers: Third-party providers that host our servers, manage our databases or provide technical infrastructure may have limited access to data as part of their service. These providers are contractually bound to protect your data and use it only as instructed.
• Game software providers: Some casino and slot games on 1eee are provided by third-party game studios. Basic account and session data may be shared with these providers to load and run games correctly.
• Legal and regulatory authorities: If required by law or in response to a valid legal request, we may disclose personal data to relevant authorities. We will only do so to the extent required and will inform you where legally permitted.
• Fraud prevention agencies: In cases of suspected fraud or financial crime, we may share relevant data with specialist fraud prevention services to protect both the platform and honest players.

All third parties with whom we share data are required to handle it securely, use it only for the specified purpose, and comply with applicable data protection standards. We do not permit third parties to use your data for their own marketing purposes.

🍪 6. Cookies and Tracking Technologies

1eee uses cookies and similar tracking technologies on the website and in the app. Cookies are small files placed on your device that help the platform function correctly and allow us to understand how it is being used.

• Essential cookies: Required for the platform to work — these handle your login session, keep you signed in between pages, and ensure games and transactions load correctly. These cannot be disabled without breaking the platform.
• Analytics cookies: Help us understand which parts of the platform are used most, how long sessions last, and where technical issues occur. This data is aggregated and used to improve the platform experience.
• Preference cookies: Remember your settings and preferences — such as language or display choices — so you do not have to set them again each visit.
• Marketing cookies: Used to show you relevant promotional content within the platform based on your activity and interests, such as cricket betting offers around PSL fixtures or new slot game launches.

You can control cookie preferences through your browser settings. Note that disabling essential cookies may prevent parts of the platform from working correctly. For the best experience on both desktop and the 1eee mobile app, we recommend keeping essential and analytics cookies enabled.

🛡️ 7. How We Keep Your Data Secure

Protecting your personal and financial data is a core responsibility that 1eee takes seriously. We have implemented a range of technical and organisational measures to safeguard the data we hold about you.

• Encryption in transit: All data transmitted between your device and the 1eee platform is encrypted using TLS (Transport Layer Security), the same standard used by banks and financial institutions.
• Encrypted password storage: Your password is never stored in plain text. It is stored as a one-way cryptographic hash — even 1eee staff cannot see your actual password.
• Access controls: Personal data is accessible only to staff members who need it to carry out their role. Access is logged and reviewed regularly.
• Secure payment processing: Financial transactions are handled through established, secure payment channels. Full payment card or wallet credentials are not stored on 1eee servers.
• Regular security reviews: The platform and its infrastructure undergo regular security assessments to identify and address potential vulnerabilities before they can be exploited.
• Incident response: In the event of a data security incident, 1eee has procedures in place to contain and investigate the breach, notify affected users promptly, and take steps to prevent recurrence.

While we take every reasonable precaution, no digital platform can guarantee absolute security. You also have a role to play — keep your password strong and unique, do not share your login details, and contact support immediately if you suspect your account has been compromised.

📅 8. How Long We Keep Your Data

1eee retains your personal data for as long as is necessary for the purposes described in this policy, or as required by applicable law. The general retention approach is as follows:

• Active accounts: Data is retained for the full duration of your account being open and active on the platform.
• Closed accounts: Following account closure, core account and transaction records are typically retained for a period required for legal, fraud prevention and dispute resolution purposes before being securely deleted or anonymised.
• Financial transaction records: Transaction data including deposit and withdrawal history in PKR is retained for the period required under applicable financial record-keeping standards.
• Support correspondence: Customer support records are retained for a reasonable period after the issue is resolved to assist with any follow-up queries or disputes.
• Marketing data: If you opt out of marketing communications, we retain a minimal suppression record to ensure we do not contact you again, but remove all other marketing-related data promptly.

Once the applicable retention period has passed, personal data is securely deleted or anonymised so it can no longer be associated with you.

✅ 9. Your Privacy Rights

As a user of the 1eee platform, you have a number of rights in relation to your personal data. You can exercise any of these rights by contacting our support team.

👶 10. Children's Privacy

1eee is strictly an adults-only platform. The platform is not intended for, and does not knowingly collect data from, anyone under the age of 18. Registration requires confirmation that you are 18 or older, and age verification checks may be carried out at any point.

If we become aware that an account has been registered by a person under 18, the account will be closed immediately, any balance will be returned, and all associated personal data will be deleted from our systems. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms.

📨 11. Marketing Communications

1eee may send you promotional communications about bonuses, new games, slot launches, cricket betting offers around PSL fixtures, T20 international series, and other platform updates. These communications may be sent by email or via in-app notifications.

We will only send you marketing communications where you have agreed to receive them during registration, or where we have a legitimate interest to do so as an existing user of the platform. You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email you receive from 1eee.
• Updating your communication preferences in your account settings.
• Contacting the support team directly and requesting to be removed from marketing lists.

Opting out of marketing communications does not affect transactional communications related to your account — such as deposit confirmations, withdrawal notifications, security alerts or responses to your support queries. These will continue to be sent as they are necessary for the operation of your account.

🔄 12. Changes to This Privacy Policy

1eee may update this Privacy Policy from time to time to reflect changes in the platform, our data practices or applicable legal requirements. When we make material changes to this policy, we will notify you in advance — either by email to your registered address or through a notification within the platform — before the updated policy takes effect.

The updated policy will always be available on this page, with the effective date clearly shown at the top. Your continued use of the 1eee platform after the updated policy takes effect constitutes your acceptance of the revised terms.

We recommend bookmarking this page and reviewing it periodically, particularly before making significant account activity such as large deposits or withdrawals, to ensure you are always comfortable with how your data is being handled.

✉️ 13. Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way 1eee handles your personal data, please get in touch with our support team. We are committed to responding to all privacy-related queries promptly and transparently.

• Email: [email protected]
• For responsible gaming and self-exclusion queries: Responsible Gaming page
• For general platform questions: FAQ page
• To review account terms: Terms and Conditions

When contacting us about a privacy request, please include your registered email address or mobile number so we can locate your account. For requests involving access to or deletion of personal data, identity verification will be required before we can act on the request.